Customer Service

Camera, TV, Electronics Return Policy

  • Open Box – Exchange for credit only
  • Video & Digital Cameras – 10% restocking fee or exchange
  • Unopened Box (all items except digital and video cameras) – Full refund within 14 days or less
  • No refunds, exchanges, or credits after 30 days
  • Missing items, blemishes, or wear from use will be deducted from refund or credit.

Jewelry, Watches, Clocks, Collectibles, Gifts

We will gladly accept returns and issue refunds within 30 days of purchase. SORRY – NO REFUNDS ON CUSTOM MADE JEWELRY, SPECIAL ORDERS, ANY ENGRAVED ITEM, OR WATCHES THAT HAVE BEEN WORN.

Return Policy on Rings

The return policy above applies to the return of a ring. In addition, if the ring has been altered in the following ways (some and/or all of the subsequent charges will apply): Sizing = $45.00; Mounting = $95.00. Excess modification to the ring may result in additional charges as determined by Farr’s.

Layaways

Layaways are 3 months interest free. After three months finance charges will be assessed at 1.5% per month until the purchase is paid in full. Layaway payments of at least 10% of the original balance or $10.00 (whichever is greater) must be made monthly. If two successive monthly payments are missed, the item will be returned to stock and no refunds will be given.